Press release -
Hull Trains and Hitachi Rail celebrate top award for reliability
Hull Trains has been named ‘Best in Class’ at a national awards ceremony to recognise the most reliable fleets in the railway industry. The Hitachi built and maintained (Class 802s) Paragon fleet won the award due to the high levels of reliability achieved across 2022.
The Golden Spanner awards, organised by trade publication Modern Railways, celebrate the best of rolling stock maintenance and practices, paying tribute to those companies making the greatest strides in train reliability on behalf of passengers.
Hull Trains was awarded a Gold – the highest accolade possible – in the 2ndGeneration new inter-city category.
Martijn Gilbert, Managing Director of Hull Trains, said: “This is a fantastic achievement and testament to the commitment and hard work of our Fleet team, working in partnership with Hitachi. They always go above and beyond in their duties to make sure our customers benefit from some of the most reliable services in the country. I would like to thank our teams for making this achievement possible and know they will not rest on their laurels in continuing to make improvements to the reliability of Hull Trains’ services.”
Sara Holland, Fleet Director at Hitachi Rail said: “Receiving this prestigious award for reliability is the best way to celebrate the three-year anniversary of the Paragon fleet. The Hitachi intercity fleet has consistently ranked inside the top 10 on the UK reliability table, often being three times more reliable than the industry average.
“This award is tribute to the collaboration between Hitachi and Hull Trains, as we look to improve reliability, so passengers continue to feel the benefits of these high performing trains.”
The aim of the awards is to encourage the spread of best practice within train maintenance and the Golden Spanners awards are known to have made a valuable contribution to this aim. More than 350 representatives from across the industry gathered in London for the annual awards ceremony on Friday 25th November.
ENDS
NOTES TO EDITORS
- Hull Trains was established as an open access operator in 2000 and normally operates 94 services a week directly from Hull to London.
- The hi-tech electric and diesel trains are the most modern and innovative trains on the UK’s rail network.
- Hull Trains is part of FirstGroup plc
- Hull Train’s fleet was last recognised with a Golden Spanner award back in 2006, with their 222 Pioneers fleet.
- Three categories of trophy are awarded at the Golden Spanners: Gold for best in class, Silver for most improved over the last year, and Bronze for the lowest impact on the customer of failures.
- Reliability Figures are calculated using Miles per Technical Incident (MTIN) Moving Annual Average data, a TIN being recorded where a train is stopped for three minutes or more due to a rolling stock issue. Trains are broken down into categories based on age and type.
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About Hitachi Rail: Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey solutions. With a presence in 38 countries across six continents and over 12,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are proud of our global achievements, from our world famous ‘bullet trains’, to our signalling solutions and turnkey projects, state-of-the-art traffic management and digital solutions. Drawing on the wider Hitachi Group’s market-leading technology and research-and-development capabilities, we strive for industry leading innovations and solutions that can deliver value for customers and sustainable railway systems that benefit wider society. For information about Hitachi Rail, visit www.hitachirail.com.
